Customer Service and Privacy Policy

These Terms of Sale apply to all offers made by DCFE.ie., all orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.

Delivery
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We will endeavour to deliver your order to you in the quickest time depending on your location. If you are ordering for delivery outside of Ireland, we suggest you have products delivered to a work address rather than a home address, as most couriers and postal services only deliver between 9am and 5pm, and may require a signature on receipt. Please allow anything from 1-28 days delivery time as local offices vary worldwide.

Tracking your order
As soon as your order is dispatched, you will be sent an email to confirm that it is on its way. In most cases we use recorded delivery so you can track your order by logging into your account to access your postal tracking number which will also be emailed to you.

Return Rights
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, unless your refund request is received by us within 7 days of your receipt of the purchased item and the item is not a specially made item.

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to info@dcfe.ie. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method.

Pricing
Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website. However, we do not charge your credit card until after your order has entered the shipping process. If an item's correct price is higher than our stated price, your sole recourse is cancellation of your order.

Product Descriptions
We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.

Disclaimer
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Data Transfers
In order to process and fulfill your order, it may be necessary to transfer certain transaction information and personal data to servers or databases controlled by our hosting company, EML.

Applicable Law
The offers by DCFE.ie, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of the Republic of Ireland. The courts of the Republic of Ireland will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.

Modifications
We reserve the right to make changes to our website, our policies, our Terms of Sale at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Privacy
At DCFE.ie we respect the rights of all users and do not collect personal information of any kind. Where a user voluntarily provides personal information, i.e.: through a contact form, the data will be used in accordance with its respective purpose or for internal research or analysis purposes. For general web browsing no personal information is revealed to us, although statistical information is available to us via our Internet service provider. This information includes:

• The logical address of the server you are using.
• The top-level domain name from which you access the Internet e.g. .ie, .com, etc.).
• The type of browser, screen resolution and colour (bit) depth you are using.
• The date and time you access our site.
• The Internet address used to link to our site.

Some of the above information is used to create summary statistics which allow us to assess the number of visitors to our site, identify what pages are accessed most frequently and generally, help us to increase the usability and accessibility of our site.
Any personal information which you volunteer to the DCFE.ie site will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Act, 2003. Any information, which you provide in this way, will not be made available to any third parties.

Privacy statement: Website of eoinoconnor.com
This statement relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

General statement
DCFE.ie fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer to DCFE.ie will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Act, 2003.

Collection and use of personal information
DCFE.ie does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us or by using our online feedback form). Any information, which you provide in this way, is not made available to any third parties, and is used by DCFE.ie only in line with the purpose for which you provided it.

Collection and use of technical information
Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

• the IP address of the visitor’s web server
• the top-level domain name used (for example .ie, .com, .org, .net)
• the previous website address from which the visitor reached us, including any search terms used
• clickstream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
• the type of web browser used by the website visitor.

DCFE.ie will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of DCFE.ie never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by a rule of law. The technical information will be used only by DCFE.ie, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Act, 2003.